Shipping policy

Last updated: September 18, 2026

This Shipping Policy explains the order processing times, shipping methods, estimated delivery times, shipping costs, and delivery restrictions for purchases made from AguilarFusion through https://aguilarfusion.com.

Shipping Area

AguilarFusion currently ships only to eligible street addresses within the contiguous 48 United States.

We do not ship to:

  • Alaska

  • Hawaii

  • Puerto Rico

  • Other U.S. territories

  • P.O. boxes

  • APO/FPO addresses

  • Other military addresses

  • International addresses

Orders submitted with an unsupported shipping address may be canceled and refunded to the original payment method.

Shipping Cost

Standard shipping is free for all eligible orders.

There is no minimum purchase requirement for free standard shipping.

Customers will not be charged a separate standard shipping fee for eligible orders delivered within our shipping area.

Order Processing Time

Orders are generally processed within 1 to 3 business days after payment authorization.

Business days are Monday through Friday, excluding weekends and U.S. public holidays.

Orders placed after business hours, on weekends, or on U.S. public holidays will generally begin processing on the next business day.

Order processing time is separate from shipping transit time.

We may require additional time to process an order if:

  • Payment authorization is delayed

  • Billing or shipping information requires verification

  • The shipping address is incomplete or incorrect

  • The order is identified for fraud or security review

  • Product availability changes

  • We experience an unusually high order volume

If a material delay affects your order, we will make reasonable efforts to contact you using the information provided at checkout.

Shipping Carrier

Eligible orders are shipped through FedEx.

We may use an appropriate FedEx service based on the destination, package size, package weight, and other delivery requirements.

The available shipping method and carrier information will be shown in the order confirmation or tracking notification when available.

Estimated Shipping Time

After an order ships, the estimated FedEx transit time is 5 to 8 business days.

The estimated total time from order placement to delivery is generally:

  • Order processing: 1 to 3 business days

  • Shipping transit: 5 to 8 business days

  • Estimated total: 6 to 11 business days

These timeframes are estimates and are not guaranteed delivery dates.

Delivery may take longer because of:

  • Severe weather

  • Carrier delays

  • Peak shipping periods

  • U.S. public holidays

  • Natural disasters

  • Transportation disruptions

  • Incorrect or incomplete addresses

  • Delivery access problems

  • Events outside our reasonable control

AguilarFusion is not responsible for reasonable delivery delays caused by FedEx or circumstances outside our control. We will assist customers with available tracking information and carrier inquiries when appropriate.

Order Confirmation

After you place an order, you should receive an order confirmation at the email address provided during checkout.

The order confirmation acknowledges that we received your order. It does not guarantee that the order has been accepted or shipped.

Please review the following information carefully:

  • Customer name

  • Email address

  • Telephone number

  • Shipping address

  • Products ordered

  • Product quantities

If any information is incorrect, contact support@aguilarfusion.com as soon as possible.

Tracking Information

When tracking information is available, it will be sent to the email address provided at checkout.

Tracking information may take up to 48 hours after shipment to display movement or updated carrier scans.

You may use the tracking number to review the most recent delivery information provided by FedEx.

A delay in tracking updates does not necessarily mean that the package has been lost.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Before submitting an order, please verify:

  • Street address

  • Apartment, suite, or unit number

  • City

  • State

  • ZIP code

  • Recipient name

  • Telephone number

AguilarFusion is not responsible for delays, failed delivery, or loss caused by an incorrect or incomplete address supplied by the customer.

If you notice an address error, contact support@aguilarfusion.com immediately.

We will try to update the address before shipment, but address changes cannot be guaranteed after order processing begins.

Once an order has shipped, we may be unable to change the delivery address.

Order Changes and Cancellations

You may request an order change or cancellation before the order ships.

Contact support@aguilarfusion.com as soon as possible and include your order number.

We will try to stop or update the order, but changes and cancellations cannot be guaranteed after processing begins.

Once an order has shipped, it must be handled according to our Return and Refund Policy.

Delivery

FedEx will deliver the package to the shipping address provided during checkout.

Customers are responsible for ensuring that the delivery location is safe and accessible.

Delivery scans, delivery photographs, or other delivery records supplied by FedEx may be used to investigate delivery questions.

AguilarFusion does not guarantee a specific delivery date or delivery time unless expressly confirmed in writing.

Delivery Delays

If tracking shows that your order is delayed, please allow FedEx reasonable time to update the shipment status.

If tracking has not updated for an extended period, contact us at support@aguilarfusion.com with your order number and tracking number.

We may ask you to:

  • Confirm the delivery address

  • Check the delivery area

  • Contact household members or building staff

  • Allow additional time for the carrier to complete delivery

  • Cooperate with a FedEx investigation

We will provide reasonable assistance, but carrier investigations and delivery resolutions may require additional time.

Packages Marked Delivered but Not Received

If FedEx marks your package as delivered but you cannot locate it:

  1. Check the delivery area, including side doors, porches, garages, mailrooms, reception areas, and other safe locations.

  2. Ask household members, neighbors, building staff, or reception staff whether they accepted the package.

  3. Review the tracking details for delivery notes or photographs.

  4. Wait until the end of the delivery day because some delivery scans may appear before final delivery.

  5. Contact support@aguilarfusion.com if the package still cannot be located.

We may ask you to cooperate with a FedEx delivery investigation before a replacement or refund can be considered.

The outcome of a lost-package claim may depend on the carrier’s investigation, delivery records, and the circumstances of the shipment.

Lost Packages

If tracking shows no movement for an extended period or the carrier confirms that a package is lost, contact support@aguilarfusion.com.

Please provide:

  • Your full name

  • Order number

  • Tracking number

  • Delivery address

  • A description of the issue

After reviewing the available information and carrier investigation, we may provide a replacement or refund when appropriate.

Damaged Packages

If a package arrives visibly damaged, keep the product, shipping box, shipping label, and all packaging materials.

Report damaged products within 7 calendar days after delivery by emailing support@aguilarfusion.com.

Please include:

  • Your order number

  • A description of the damage

  • Photographs of the product

  • Photographs of the shipping box

  • A photograph of the shipping label

  • Photographs of the internal packaging

Do not discard the packaging until we confirm that it may be discarded.

Approved damaged-product claims may be resolved through a replacement or refund at no additional cost.

Incorrect Products

If you receive a product that is different from the product shown in your order confirmation, contact support@aguilarfusion.com within 7 calendar days after delivery.

Please include your order number and photographs of:

  • The product received

  • The product label

  • The shipping label

  • The packaging

After reviewing the report, we may provide return instructions, a replacement, or a refund at no additional cost.

Split Shipments

An order may arrive in more than one package.

If an order is divided into multiple shipments, separate tracking numbers may be provided.

No additional standard shipping charge will be added because an order is shipped in multiple packages.

Returned or Undeliverable Packages

A package may be returned to us if:

  • The shipping address is incorrect or incomplete

  • The delivery location is inaccessible

  • The recipient refuses the package

  • FedEx cannot complete delivery

  • The package is not collected when required

If a package is returned to us, we will contact you when possible.

Additional delivery attempts or reshipment may depend on the reason the package was returned. If the address supplied by the customer was incorrect or incomplete, additional shipping costs may apply before reshipment.

If we issue a refund for an undeliverable order, the refund will be processed according to the circumstances of the order and applicable law.

Shipping Restrictions

We reserve the right to decline or cancel an order that cannot be shipped safely, legally, or reliably to the address provided.

We may also cancel an order when:

  • The address is outside our delivery area

  • The carrier does not serve the address

  • The shipping information cannot be verified

  • The order violates our Terms of Service

  • The transaction is identified as potentially fraudulent

If we cancel an order after payment has been collected, we will issue a refund to the original payment method.

Contact Us

If you have questions about shipping, tracking, delivery, or an order delay, contact us:

AguilarFusion
Operated by AGUILAR FUSIONLOGIC TECHNOLOGIES LLC

Email: support@aguilarfusion.com
Phone: +1 (443) 618-1821
Address: 1055 Bardstown Rd, Louisville, KY 40204, United States

Customer service hours:
Monday through Friday, 9:00 AM to 5:00 PM Eastern Time
Closed on weekends and U.S. public holidays