FAQ
Last updated: September 18, 2026
Below are answers to common questions about AguilarFusion products, orders, payments, shipping, returns, exchanges, refunds, and customer service.
Products
What products does AguilarFusion sell?
AguilarFusion offers practical, cleanly designed bags and organization accessories for commuting, travel, work, and everyday use.
Products may include:
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Commuter bags
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Travel bags
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Crossbody and everyday bags
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Laptop accessories
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Packing organizers
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Toiletry organizers
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Related carrying and storage accessories
Available products are shown at https://aguilarfusion.com.
Where can I find product dimensions and materials?
Available product dimensions, materials, features, colors, and care information are provided on the applicable product page.
Measurements may be approximate unless expressly stated otherwise.
Please review the product description and dimensions before placing an order.
Will the product color look exactly the same as the website image?
We make reasonable efforts to display product colors accurately.
However, product colors and appearance may vary slightly because of:
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Screen settings
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Device type
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Browser settings
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Lighting conditions
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Minor manufacturing differences
A minor color difference does not necessarily mean that the product is defective.
Do your products include a warranty?
We do not provide an additional product warranty beyond the rights and remedies stated in our store policies or required by applicable law.
Products that arrive damaged, defective, or incorrect are handled according to our Return and Refund Policy.
Orders
How do I know whether my order was received?
After placing an order, you should receive an order confirmation at the email address provided during checkout.
The confirmation acknowledges that we received your order. It does not guarantee that the order has been accepted or shipped.
If you do not receive a confirmation, check your spam or junk folder before contacting us.
Can I change my order?
Contact support@aguilarfusion.com as soon as possible and include your order number.
We will try to update the order before shipment, but changes cannot be guaranteed after processing begins.
Can I cancel my order?
You may request cancellation before the order ships.
Email support@aguilarfusion.com and include your order number.
We will try to stop fulfillment, but cancellation cannot be guaranteed after processing begins.
Once an order ships, it must be handled according to our Return and Refund Policy.
What should I do if I entered the wrong shipping address?
Contact support@aguilarfusion.com immediately.
Include:
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Your full name
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Order number
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Incorrect address
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Correct address
We will try to update the address before shipment, but address changes cannot be guaranteed after processing begins.
Once an order ships, we may be unable to change the delivery address.
Payments
What currency does AguilarFusion use?
All prices, discounts, taxes, and order totals are displayed and charged in United States dollars (USD) unless checkout clearly states otherwise.
What payment methods do you accept?
Depending on availability at checkout, we accept:
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Shop Pay
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Visa
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Mastercard
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American Express
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Diners Club
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Discover
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Apple Pay
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Google Pay
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PayPal Wallet
The payment methods available for your order are the methods displayed during checkout.
When will I be charged?
Payment is authorized or charged when you submit your order, according to the payment method selected at checkout.
Submitting payment does not guarantee that an order has been accepted.
Why was my payment declined?
A payment may be declined because of:
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Incorrect payment information
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Incorrect billing address
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Insufficient funds
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An expired payment method
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Bank security restrictions
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Payment provider restrictions
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Fraud prevention review
AguilarFusion may not receive the specific reason for a decline. Verify the information entered or contact your bank or payment provider.
What should I do if I see a duplicate charge?
Email support@aguilarfusion.com and include:
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Your full name
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Order number
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Order date
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Amount of each charge
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Payment method used
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Description of the issue
Do not send complete payment card numbers or card security codes.
Shipping
Where does AguilarFusion ship?
We ship only to eligible street addresses within the contiguous 48 United States.
We do not ship to:
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Alaska
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Hawaii
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Puerto Rico
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Other U.S. territories
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P.O. boxes
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APO/FPO addresses
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Other military addresses
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International addresses
How much does shipping cost?
Standard shipping is free for all eligible orders.
There is no minimum purchase requirement for free standard shipping.
How long does order processing take?
Orders are generally processed within 1 to 3 business days after payment authorization.
Business days are Monday through Friday, excluding weekends and U.S. public holidays.
How long does delivery take?
After shipment, the estimated FedEx transit time is 5 to 8 business days.
The estimated total time is generally:
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Processing: 1 to 3 business days
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Shipping: 5 to 8 business days
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Estimated total: 6 to 11 business days
Delivery dates are estimates and are not guaranteed.
Which shipping carrier do you use?
Eligible orders are shipped through FedEx.
How can I track my order?
When tracking information is available, it will be sent to the email address provided during checkout.
Tracking may take up to 48 hours after shipment to display movement.
Why has my tracking information not updated?
Tracking information may not update immediately after shipment.
Carrier scans can be delayed because of:
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Package processing
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Weather
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High shipping volume
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Transportation disruptions
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U.S. public holidays
If tracking has not updated for an extended period, email support@aguilarfusion.com with your order number and tracking number.
What should I do if my package is marked delivered but I cannot find it?
Please:
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Check porches, side doors, garages, mailrooms, reception areas, and other possible delivery locations.
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Ask household members, neighbors, building staff, or reception staff whether they accepted the package.
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Review the tracking information for delivery notes or photographs.
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Wait until the end of the delivery day because some scans may appear before final delivery.
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Contact support@aguilarfusion.com if the package still cannot be located.
We may ask you to cooperate with a FedEx investigation.
Damaged or Incorrect Products
What should I do if my product arrives damaged?
Report damaged or defective products within 7 calendar days after delivery.
Email support@aguilarfusion.com and include:
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Your order number
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Description of the damage
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Photographs of the product
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Photograph of the shipping label
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Photographs of the shipping packaging
Keep the product and packaging until we confirm whether they may be discarded.
After review, we may provide a replacement or refund at no additional cost.
What should I do if I receive the wrong product?
Contact support@aguilarfusion.com within 7 calendar days after delivery.
Include your order number and photographs of:
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The product received
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Product label
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Shipping label
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Shipping packaging
After review, we may provide return instructions, a replacement, or a refund at no additional cost.
Returns and Exchanges
What is the return period?
You may request a return within 30 calendar days after the date your order is shown as delivered.
Can I return a lightly used product?
Yes, provided the product was only opened and briefly tried.
A lightly used product must not have:
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Visible wear or damage
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Stains or odors
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Been washed or altered
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Missing parts or accessories
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Damage caused by misuse, improper care, or prolonged use
When reasonably available, include the original packaging, labels, manuals, accessories, and proof of purchase.
How do I start a return?
Email support@aguilarfusion.com and include:
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Your full name
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Order number
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Product you want to return
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Reason for the return
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Photographs if the product arrived damaged, defective, or incorrect
Do not send the product back before receiving authorization and return instructions from AguilarFusion.
Who pays for return shipping?
AguilarFusion pays the return shipping cost for approved returns.
We will provide a prepaid FedEx return label after approving the return request.
Do you charge a restocking fee?
No. We do not charge a restocking fee for approved returns.
Do you accept exchanges?
Yes. We accept exchanges for the same product, subject to availability.
Request an exchange within 30 calendar days after delivery by emailing support@aguilarfusion.com.
If the same product is unavailable, we may offer a refund instead.
Refunds
When will my refund be issued?
If the return is approved, the refund will be issued to the original payment method within 5 business days after we receive and inspect the returned product.
What does the refund include?
An approved refund includes:
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The purchase price of the approved returned product
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Applicable sales tax paid for that product
Standard shipping is free, so there is no separate original standard shipping charge to refund.
Can a refund be reduced or refused?
A refund may be reduced or refused if the returned product:
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Does not meet the return eligibility requirements
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Has missing parts or accessories
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Shows damage beyond reasonable brief use
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Has been misused, washed, altered, or improperly cared for
We will contact you if there is a problem with the return.
Customer Service
How can I contact AguilarFusion?
You can contact us using the following information:
AguilarFusion
Operated by AGUILAR FUSIONLOGIC TECHNOLOGIES LLC
Website: https://aguilarfusion.com
Email: support@aguilarfusion.com
Phone: +1 (443) 618-1821
Address: 1055 Bardstown Rd, Louisville, KY 40204, United States
What are your customer service hours?
Our customer service hours are:
Monday through Friday: 9:00 AM to 5:00 PM Eastern Time
Saturday and Sunday: Closed
U.S. public holidays: Closed
Messages received outside normal customer service hours will generally be reviewed on the next business day.