Refund policy

Last updated: September 18, 2026

This Return and Refund Policy applies to purchases made from AguilarFusion through https://aguilarfusion.com.

Please contact us before returning any product. Returns sent without prior authorization or without the return instructions provided by AguilarFusion may be delayed or refused.

Return Window

You may request a return within 30 calendar days after the date your order is shown as delivered by the carrier.

Return requests submitted more than 30 calendar days after delivery may not be accepted.

Return Eligibility

Products may be returned if they are new or lightly used.

For purposes of this policy, “lightly used” means that the product may have been opened and briefly tried but must not have:

  • Visible wear or damage

  • Stains or odors

  • Been washed or altered

  • Missing parts or accessories

  • Damage caused by misuse, improper care, or prolonged use

When reasonably available, the product should be returned with its original packaging, labels, manuals, accessories, and proof of purchase.

To qualify for a return:

  • The product must have been purchased directly from aguilarfusion.com.

  • The return request must be submitted within 30 calendar days after delivery.

  • The product must meet the condition requirements described above.

  • You must provide your order number and the contact information used for the order.

How to Start a Return

To request a return, email us at support@aguilarfusion.com.

Please include:

  • Your full name

  • Your order number

  • The product you want to return

  • The reason for the return

  • Photographs if the product arrived damaged, defective, or incorrect

If your return is approved, we will provide return instructions and a prepaid FedEx return label.

AguilarFusion pays the return shipping cost for approved returns. We do not charge a restocking fee.

Return Address

Approved returns must be sent using the prepaid shipping label and return instructions provided by AguilarFusion.

The designated return address is:

AGUILAR FUSIONLOGIC TECHNOLOGIES LLC
1055 Bardstown Rd
Louisville, KY 40204
United States

Please do not send a return to this address before receiving authorization and return instructions from us.

Refunds

We will inspect the returned product after it is received.

If the return is approved, the refund will be issued to the original payment method within 5 business days after we receive and inspect the returned product.

The refund will include the purchase price of the approved returned product and any applicable sales tax paid for that product.

Standard shipping is free, so there is no separate original shipping charge to refund.

We may reduce or refuse a refund if the returned product:

  • Does not meet the return eligibility requirements

  • Has missing parts or accessories

  • Shows damage beyond reasonable brief use

  • Has been misused, washed, altered, or improperly cared for

We will contact you if there is a problem with your return.

Exchanges

We accept exchanges for the same product, subject to availability.

To request an exchange, contact support@aguilarfusion.com within 30 calendar days after delivery.

If the same product is unavailable, we may offer a refund instead. We cannot guarantee that replacement inventory will remain available while an exchange is being processed.

Damaged Defective or Incorrect Products

Please report products that arrive damaged, defective, or incorrect within 7 calendar days after delivery.

Email support@aguilarfusion.com and include:

  • Your order number

  • A description of the problem

  • Photographs of the product

  • A photograph of the shipping label

  • Photographs of the shipping packaging

Please keep the product and all packaging until we confirm whether they may be discarded.

After reviewing the report, we may provide a replacement or refund at no additional cost.

Products Not Eligible for Return

We cannot accept products that:

  • Show visible wear beyond brief inspection or testing

  • Have been washed, altered, stained, or damaged

  • Have missing parts or accessories

  • Were damaged through misuse or improper care

  • Were purchased from another retailer or marketplace

This section does not limit any consumer rights that cannot legally be excluded.

Order Cancellations

You may request cancellation before your order ships by contacting support@aguilarfusion.com.

We will try to stop fulfillment, but cancellation cannot be guaranteed after order processing has started.

Once an order has shipped, it must be handled according to this Return and Refund Policy.

Contact Us

If you have questions about a return, exchange, cancellation, or refund, contact us:

AguilarFusion
Operated by AGUILAR FUSIONLOGIC TECHNOLOGIES LLC

Email: support@aguilarfusion.com
Phone: +1 (443) 618-1821
Address: 1055 Bardstown Rd, Louisville, KY 40204, United States

Customer service hours:
Monday through Friday, 9:00 AM to 5:00 PM Eastern Time
Closed on weekends and U.S. public holidays